Terms of Sale.

Vellum is operated by ALBU MELU S.R.L., a company registered in Romania, CUI 50683082, trade registry no. J2024030176009, with its registered office at Prel. Ghencea 47-49, Bragadiru, Ilfov, Romania.

You can reach us at support@albumelu.ro.

Every Vellum album is made to order and personalised: your photographs, your cover, your engraving. No album exists before you order it, and none can be resold after.

You configure the album, upload your photographs, and pay by card. Your order is accepted when we send the order confirmation email.

Prices are shown in the currency of the store you are in, AED in the UAE store and RON in the Romania store, and include applicable taxes. Payment is processed by Stripe; your card details never reach our servers.

Orders left unpaid are deleted after 48 hours, together with the uploaded photographs.

Your photographs remain yours. By ordering you confirm you have the right to print them, and you grant us a licence to store, process and print them solely to make and deliver your album. We never use them for anything else. Details are in our Privacy policy.

Nothing is printed until you approve it. Our studio designs every spread and sends you a digital proof. You can request changes until it feels right; binding begins only after your approval.

You may request cancellation from your account within 3 hours of payment. Once approved, we refund the full amount to the original card. After that window our studio begins work on your album and cancellation is no longer available.

Because every album is made to your specification and clearly personalised, the statutory 14-day withdrawal right for distance sales does not apply, as provided by art. 16(c) of Directive 2011/83/EU and, in Romania, art. 16 lit. c of OUG 34/2014.

This never limits your rights if something is wrong with the album. See the next section.

If your album arrives with a defect in materials or workmanship, or damaged in transit, we remake it free of charge, or refund you if you prefer. Tell us within 30 days of delivery; photographs of the issue help us move quickly.

This promise sits alongside, and never replaces, your statutory legal guarantee of conformity, which in the European Union runs for two years from delivery.

We deliver by tracked courier, Aramex in the UAE and national courier in Romania. Delivery is complimentary. Timings are shown at checkout and on the Delivery and returns page. Risk in the album passes to you on delivery.

Nothing in these terms limits liability where the law does not allow it to be limited. Beyond that, our liability for an order is limited to the price you paid for it.

Printed colours can differ slightly from what a screen shows, and leather is a natural material whose grain and tone vary from hide to hide. That variation is part of the material, not a defect.

These terms are governed by Romanian law. If you are a consumer, you also keep any protection granted by the mandatory rules of your own country.

If we cannot resolve a complaint together, consumers in Romania may turn to the National Authority for Consumer Protection (ANPC) and the alternative dispute resolution procedure at https://anpc.ro/ce-este-sal/.

ALBU MELU S.R.L., Prel. Ghencea 47-49, Bragadiru, Ilfov, Romania. support@albumelu.ro.