Delivery and returns.

After you order and your photographs arrive, our studio designs every spread and sends you a digital proof. Nothing is printed until you approve it.

Once you approve the proof, we bind your album and deliver it within 3 days of proof approval.

Delivery is complimentary, by tracked courier: Aramex in the UAE, national courier in Romania. You receive the tracking number by email the moment your album ships.

You can request cancellation from your account within 3 hours of payment. Once approved, the full amount goes back to the card you paid with. After that window the studio begins work on your album and cancellation is no longer available.

Because every album is personalised, made from your photographs to your specification, the statutory 14-day withdrawal right does not apply, as provided by art. 16(c) of Directive 2011/83/EU and, in Romania, art. 16 lit. c of OUG 34/2014. An album of your family cannot be restocked or resold.

That never means you carry the risk of our mistakes. Read on.

If your album arrives with a defect in materials or workmanship, or damaged in transit, we remake it free of charge, or refund you if you prefer. Tell us within 30 days of delivery, ideally with photographs of the issue.

This is The Vellum Promise, and it sits alongside your statutory two-year legal guarantee of conformity in the European Union.

Write to support@albumelu.ro or message us on WhatsApp at +40 745 129 080. A real person from the studio answers, usually within a day.